Returns Policy

You may return most new, unopened items within 15 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Keys Made By Code cannot be returned for any reason. If a key by code does not work we will make every effort to help with this. All returns must be authorized as we will email you a returns authorization number. Any package without this RMA number will not be processed and will not be sent back. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the United States. Note we do not ship to international destinations.

We reserve the right to change shippers at our discression to make sure the package arrives in a timely manor. Any Fedex package with a billing address to a PO Box will be sent USPS as Fedex does not ship to PO Boxes. All rates will stay the same as what you have been quoted unless the order itself changed.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.